Privacy Policy

The Wellness Center of Louisville is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

For questions regarding this Privacy Policy, you may contact us at:

Phone: (502) 451-7720
Email: [email protected]
A2P Information: https://iaam.website/a2p

1. What Information Is Collected

We may collect the following personal information from users:

• Full name
• Email address
• Phone number (including mobile numbers)
• Mailing address
• Appointment details
• Health-related intake information voluntarily submitted
• IP address and browser/device information
• Website usage data

2. How User Data Is Used

We use collected information to:

• Schedule and confirm appointments
• Provide requested medical or wellness services
• Send appointment reminders and service updates
• Respond to inquiries
• Improve our website and services
• Send SMS communications (when consent is provided)
• Maintain compliance with healthcare and legal obligations

3. SMS Opt-In Details

By submitting your phone number through our website, intake forms, or appointment booking system, you consent to receive SMS messages from The Wellness Center of Louisville.

SMS messages may include:

• Appointment reminders
• Follow-up communications
• Service updates
• Promotional offers (if opted in)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us at (502) 451-7720.

4. Cookie & Tracking Practices

Our website may use cookies, pixels, and similar tracking technologies to:

• Improve user experience
• Analyze website traffic
• Monitor performance
• Support marketing campaigns

We may use tools such as Google Analytics or similar tracking technologies. You can disable cookies through your browser settings.

5. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Security measures may include:

• Secure hosting environments
• Encrypted data transmission (SSL)
• Restricted access to sensitive information
• HIPAA-compliant systems where applicable

While we take reasonable precautions, no data transmission over the internet can be guaranteed 100% secure.

6. User Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw SMS consent at any time

To exercise your rights, contact us at [email protected] or call (502) 451-7720.

7. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.